"It is very difficult to disperse the crowd which is growing daily. Our staff, including the flying squad, is mostly busy in office work. This has adversely affected the surprise checks of vehicle," said RTO officer Sharad Jichkar.
People can register their name and the requisite service details in advance to get work done within a reasonable time frame.
The new system will take up only 40 cases per day. The work includes issuing new licences and fitness certificates. "This kind of registration system has been successfully introduced in property registration offices in the revenue department," added Jichkar.
With Raigad, Ratnagiri and Sindhudurg districts coming under its jurisdiction, Panvel RTO has to deal with hundreds of applicants every day.
In the last two years, about 65,000 new vehicles have been registered at Panvel. Though the workload has multiplied, the staff strength in the office has not increased proportionately. The peculiar situation has forced the people to make several rounds at RTO office.
Surekha Mhatre, a working woman, had to visit the RTO several times to renew her driving licence after taking leave from her office. Finally, she was forced to entrust the job to an agent who got the work done in a couple of hours. "We are at the mercy of agents and need better work management."
"We hope that the advance registration system can plug the loopholes and increase the efficiency of the services," said Jichkar.
Average 100 applicants visit RTO visit for license and fitness certificate.
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